Celebrations for care home in Ottery rated ‘Good’ by CQC inspectors

A care home in Ottery St Mary is celebrating being awarded a ‘Good’ rating by regulator Care Quality Commission (CQC).

King’s Manor Care Home, in Pavey Run, was found by CQC inspectors to offer safe, effective, caring, responsive, and well-led care, with a ‘Good’ rating across all five inspection areas.

The care home manager said she was ‘proud’ of the team of ‘caring and committed’ staff, who have worked tirelessly through the Covid-19 pandemic.

Marita Westaway, care home manager, said: “I am delighted with this hugely positive CQC report which rightly highlights the quality of care we provide, the positive relationships we’ve built up, and how kind and committed our staff are.

“The culture embedded here is centred around treating everyone with respect and supporting their independence, individuality and choices – and that really comes shining through in this report.

“I am so proud of our fantastic team – we have come through this inspection with flying colours despite all the challenges the sector has experienced over the past almost two years.”

The CQC carried out an unannounced inspection of the 66-bed care home in September of this year.

As part of the process inspectors spoke to 12 staff including nurse lead, senior carers, housekeeping and hospitality staff, a cook, plus management, residents and their families.

During the visit the home’s files, records and care plans were reviewed.

The care home said it was ‘pleased’ inspectors noted the home’s staff training policy and ‘robust’ recruitment practices.

Manager Marita Westaway said: “We’re not going to rest on our laurels and will continue to work hard and find areas for improvement because we feel that nothing less than the best care is good enough for those individuals living with us here at King’s Manor.”

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