Staff from ‘non-critical’ services at Devon County Council (DCC) are being redeployed to aid social care and social work teams deliver essential frontline help during the coronavirus outbreak.
Customer service workers at Care Direct, the route for adults into the authority’s social work services, have seen telephone calls rise sharply over the last few weeks.
They have taken hundreds of calls from vulnerable people and their families and the redeployment of staff is to ensure that vulnerable people, young or old, are able to continue accessing the services they need.
Councillor Andrew Leadbetter, cabinet member for adult health and social care, said: “These are unprecedented times and care agencies are doing everything they can to make their scheduled appointments.
“We’re putting all of our energy into supporting care providers in Devon.
“There is a lot of work being done at the moment around the availability of personal protective equipment for care workers, which we’re in the process of securing.
“We’re monitoring where care providers’ care teams are stretched, due to self-isolating, in order to direct more resources to them, and we’re looking within our own teams to identify staff in less critical services who can be temporarily diverted to support the most important front line services.”
Children’s social work teams are also re-prioritising in order to strengthen key frontline services.
Staff are redeploying between teams to increase capacity to support all vulnerable children.
Cllr James McInnes, cabinet member for children’s services, added: “Families will be concerned about how this virus impacts on them.
“We want to reassure them that we are committed to keeping these vital services running.
“We are continually updating our plans day by day, and are working differently to ensure that we have staff and resources focusing on the services most needed by families.
“Our ‘short breaks’ homes have put in place all necessary measures to keep them open as safe places for children to have overnight stays.
“We’re working out with families how, under these new and challenging circumstances, we can maintain our regular contact.
“Usually that’d be visits, but now we’re looking at ways to carry that on differently with technology where necessary.
“And we’ve got staff moving between teams to support areas of our services, such as the Disabled Children’s Services, that need additional resource.”
A DCC spokesperson added: “The council is working closely with care providers of residential and home care to ensure that services are able to continue with as little disruption as possible.
“It’s also working with Devon Carers to make sure that unpaid carers, many of whom are aged 70 and over, are receiving the support they need.
“All across the county, town and parish councils and community groups are setting up volunteer schemes to support those in need.
“Devon County Council is working alongside district, city and borough councils to support all the work of towns and parish councils and other community groups, setting up volunteer schemes to ensure vulnerable people receive essential support.
“The county council is also launching a COVID-19 grant scheme to help organisations working with community groups impacted by coronavirus.
“And it has launched a Devon Communities Together COVID-19 helpline to support parish and town councils’ local response and resilience to the virus, and we’re working closely with the voluntary sector to provide guidance on supporting the vulnerable in our communities.”