Show of support for disabled shoppers through sunflower symbols at Exmouth’s Tesco stores

Tesco stores in Exmouth are backing the use of sunflower lanyards to help customers with disabilities.

From next year the Exmouth stores will offer customers lanyards to wear around their necks, decorated with sunflowers, as a discreet symbol they have a hidden disability and may need extra help.

Every Exmouth Tesco store will display a permanent sign to show the sunflower lanyard is recognised by its staff.

Tesco staff will be able to offer help including speaking face-to-face for lip-readers, packing bags and taking them to customer cars, or reading labels for partially-sighted shoppers.

The supermarket giant said the move comes as part of a commitment to make its stores more welcoming for disabled customers.

Across the UK, Tesco has pledged to introduce another 27 Changing Places toilets in 2020, from its current 49 to 75.

The specialist loos are designed for people with disabilities who may need extra equipment and space to allow them to use the toilets safely and comfortably – such as larger loos, hoists, a privacy screen and a height-adjustable adult-sized changing bench.

Alessandra Bellini, Tesco chief customer officer, said: “We work hard to ensure that everyone feels welcome at Tesco and want our stores to be as accessible as possible.

“It’s clear how important Changing Places and sunflower lanyards are to our customers who need them and we’ll continue to explore ways we can do more for customers with disabilities.”

 

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