Cancer patients highly rate services at RD&E, according to national survey results

Cancer patients highly rate services at the Royal Devon and Exeter Hospital, according to the results of a new survey.

The annual National Cancer Patient Experience Survey, now in its eighth year, is designed to monitor national progress on cancer care and provide information to drive local improvements. The results are further used to inform the work of groups supporting cancer patients, including the voluntary sector.

More than 1,300 patients at the Royal Devon and Exeter Hospital who had received a cancer diagnosis and attended the hospital in April, May or June 2018 took part.

Questions included whether patients had been given information about support groups; if they had been sensitively told that they had cancer and if patients were able to discuss any worries or fears with staff.

Overall, the the hospital was rated 8.9 by patients when asked to score their care on a scale of zero (very poor) to 10 (very good). The Trust also rated above the national average on:

  • 90 per cent of patients said that they were always treated with dignity and respect
  • 81 per cent of patients said that they were involved as much as they wanted to be in decisions about their care and treatment
  • 90 per cent said that it had been ‘quite easy’ or ‘very easy’ to contact their clinical nurse specialist
  • 93 per cent said that they were given the name of a clinical nurse specialist who would support them through their treatment

One patient commented: “Since being diagnosed with cancer, I have been treated in a thoroughly professional, competent and friendly way. I have absolutely no complaints with my treatment. Furthermore, the link between my local surgery and the hospital is, to all intents and purposes, absolutely seamless.”

David Thomas, Interim Chief Nurse, said: “We are delighted with this year’s National Cancer Patient Experience Survey results which continue to show the high level of confidence our patients have in their care. These results are particularly important to us as it shows us how our patients feel about the services and care that we provide.

“We work hard to maintain high levels of care and will take on board any feedback or areas of learning highlighted in this survey.”

Tina Grose, lead cancer nurse, said: “We continue to be proud of the care we provide for our patients at the RD&E. Our multidisciplinary teams work extremely hard to deliver patient centered care, and these survey results are essential to enable us to focus on what is important to our patients.

“The feedback highlights the importance of the holistic approach to care, only achievable by working with our local charities ELF and FORCE.”

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